Microsoft’s Approach to Windows 7
As many of you might know I work for a large electronics retailer. While at work on Tuesday I was pleasantly surprised by a Microsoft rep. entering the store and talking about Windows 7. This (from my perspective) was unheard of and the service desk and computer sales associates were very impressed, myself included. The rep. came in told us about some of the key features of Windows 7 and talked to us about ExpertZone a way for retail employees to take a few simple courses and get a free copy of windows 7 before it’s launch.
I could go on about the details but that is not really want I wanted to discuss. What is more that obvious is that Microsoft is becoming aware that the happier you make the people selling your product the better you are in the long run. To better explain this lets take a blast to the past.
During the month’s before the Windows Vista launch I knew very little about Vista. We were given very little training materials and did not even get a computer to demonstrate the product until a week before it’s launch. This made it very difficult to not only explain the features of Vista it made Microsoft out as the bag guy right from the start.
My point is that we did not like it because we knew little about it and in turn would quickly agree with any customer or fellow employee that said the almost famous term “Vista Sucks”.
I do commend Microsoft for taking the time to realize that the people at the bottom of the food chain, the sales associates, can change the outcome of the product and that training is key when releasing something new. I hope Microsoft continues this approach to all it’s future releases. With Windows 7 being the great OS that it is and Microsoft playing their cards right they might just be back in the game of OS wars.
Comments? Questions? I would love to hear them.
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